FAQ

Delivery

All our shipping is done via NZ Post/Courier Post.

When you order from Badass Apparel all items purchased will be shipped together, you can expect shipment within 24 hours if the items are in stock (this will be noted in the item description) unless the order placed falls on the weekend or public holidays. All print to order items have a period of 14 days until the goods are shipped. If you need them sooner please let us know. 

A shipping confirmation will be emailed to you which will contain your tracking number, please check your junk folder too before you contact us to query if your order has been shipped.

Rural delivery will take longer and can be dependent on your local area delivery service.

All Australian and Worldwide orders are not tracked, unless previously arranged with us.

If your package is not delivered we will follow the claim process after an investigation into your missing parcel, we will REPLACE the items if a successful claim and reimbursement is made. NO REFUNDS will take place for a missing parcel, all items will be replaced.

Clothing

When you make an order, clothing can be up to a 10 business day time frame until your item is shipped as they are made and printed to order.

We do Made to Order, to reduce stock piling, reduce wastage and to save costs. We are moving towards all NZ Made, so this allows us to support other NZ small businesses and knowing who makes our gear and the conditions they are made in.

If your item isn't what you ordered please contact us via email, if the fault is ours we will correct with a replacement, if the replacement isn't in stock we will order in what you have asked for offer you an alternative option. 

If you have ordered the wrong size we have no obligation to change sizes, due to our clothing being made to order. Please see our exchange policy. Double check measurements and email or message us if you are unsure what size to order.

Returns / Exchanges

Please read our returns policy if you are unsure if you are eligible for an exchange or refund.

If you ordered the wrong size we are not obligated to exchange please be aware of this when you place an order.

If your order was a PRINT TO ORDER we are not obliged to exchange for an alternative size if you ordered incorrectly. 

Refunds

Please read our refund policy, and note it is at our discretion for refunds.

Laybuy

Your payment obligations are to LAYBUY and are completely independent from us, we cannot help you with your queries or missed payments. If you have any questions regarding your LAYBUY account please contact LAYBUY directly.

Shipping Info

Flat Rate Shipping $6

Rural $9

Australia (Untacked) $12

Worldwide (Untracked) $18

Let us know if you would like your overseas order tracked and we cant get cost to you.